WaBa Grill has opened within the Town Square shopping mall at Chicago and University avenues in Riverside. WaBa Grill is a fast casual chain that serves teriyaki dishes with a focus on healthy ingredients. Its menu includes chicken, beef, salmon, rib and tofu plates for $8-$10.75 and rice and veggie bowls for $6.25-$9.
Service Management Group (SMG), an international customer experience management, employee experience and brand research partner to more than 500 brands, has become selected by Waba Grill Specials to launch its customer experience management program. The medical-focused fast-casual chain chose SMG for its unique blend of technology and professional services, outcomes-based approach and competitive benchmark capabilities.
Founded in 2006, WaBa Grill has more than 185 locations serving fresh and healthy entrées. With a goal of serving the best-possible-quality food on the go, WaBa’s famous rice bowls and salads are prepared-to-order with fresh vegetables and-quality proteins.
“With a fast growth plan in place, it absolutely was important to discover a customer experience management platform that is scalable and delivers actionable insights,” says WaBa Grill V . P . of Franchise Operations Afshin Compani. “Our partnership with SMG gives us usage of a strong technology platform and a dedicated team that understands our business helping us get smarter about our customers.”
Using SMG VisitView, a spot-level CX survey, WaBa Grill is capturing customer opinions at the point of sale. With VisitView data available 24/7 inside the smg360 reporting dashboard and mobile app, support center employees get a holistic take a look at guest feedback, plus powerful tools like text analytics and real-time alerts, while empowering franchisees with real-time, role-based rtneuh and insights.
“WaBa Grill is increasing fast, and they also need a strategic partner that can support their success and market expansion,” adds SMG Chief Client Officer Todd Leach. “When you combine our expertise in the restaurant industry with this location-level insights and franchise engagement tools, we’re the best partner to support WaBa’s continued growth as well as the evolving needs of their franchisees.”